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11/05/12 Manage for Success: Effective Utility Leadership Practices (Buffalo Grove, IL) IEPA#5219
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11/05/12 Manage for Success: Effective Utility Leadership Practices (Buffalo Grove, IL) IEPA#5219

11/5/2012
When: Monday Nights Only
Registration at 5:00 pm
Where: Wachs Water Services
801 Ashbury Drive
Buffalo Grove, Illinois  60089
United States
Contact: Lisa Hoffhines


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Manage for Success: Effective Utility Leadership Practices NIGHT CLASS - Monday nights only from 5:30pm - 9:30pm

CLICK HERE for printable registration

EPA#5219

OBJECTIVES:

This course is designed to provide managers with additional training and skills in team building, problem identification and resolution.

SCOPE:
This training manual stresses problem identification and solutions, working together as a team, communication, motivation, and evaluating and improving solutions to problems. Managers completing the training program will be confident that they have the tools and the ability to apply them to be successful managers. Utilities can help ensure that they have the needed management capacity by having their management personnel complete this training program.

CONTENTS:
1. Supervising
2. Communicating
3. Human Relations
4. Planning and Organizing
5. Training and Teaching Skills
6. Problem-Solving Skills
7. Decision Making
8. Technical Issues and Regulatory Compliance
9. Financial Management
10. Computers in Managing a Utility
11. Emergency Planning
12. Health and Safety Programs
13. Community Relations
14. Personal and Professional Skills

INSTRUCTOR:
Wayne Pratt, Wachs Water Services, wpratt@wachsws.com

TEXTBOOK:
Manage for Success: Effective Utility Leadership Practices; 1st Edition, 2005

REGISTRATION & HOURS:
Registration begins at 5:00pm. The training will start at 5:30pm and will conclude by 9:30pm. Earn up to 16 PDH’s or RTC hours.

COST:
Early Bird Registration: $150 for Illinois Section AWWA member (includes class only; textbook must be purchased separately)
$235 for non AWWA members (includes class and 1 year AWWA membership at the operator level; textbook must be purchased separately)

Onsite Registration: $170.00 for Illinois Section AWWA members (includes class only; textbook must be purchased separately)
$255.00 for non Illinois Section AWWA members (includes class and 1 year AWWA membership at the operator level; textbook must be purchased separately)

TEXTBOOK MUST BE PURCHASED SEPARATELY

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