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09/12/12 Customer Service in Action WEBINAR IEPA#5203
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09/12/12 Customer Service in Action WEBINAR IEPA#5203

9/12/2012
When: Wednesday, September 12, 2012
from 1:30 to 2:30 PM CST
Where: At your home or office computer
Contact: Lisa Hoffhines


Online registration is closed.
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Customer Service in Action WEBINAR  IEPA#5203

ONLINE REGISTRATION IS CLOSED FOR THIS EVENT - TO VIEW THE ARCHIVED WEBINAR - PLEASE USE A CONTACT FORM AND WE WILL SEND YOU THE WEBINAR WHEN IT BECOMES AVAILABLE

SUMMARY:  Water utility employees at all levels of the organization are interacting with customers on a daily basis.  Each contact is an opportunity to demonstrate the value of the water utility to these customers.  Whether a customer service representative is explaining a water bill or a field technician is telling customers a main break has occurred and their water will be off for several hours, the elements of a successful interaction are the same.  Good communication is the key.  This webinar will examine the role of communication in providing excellent customer service.  The guiding principles for communicating with customers will be presented along with several applications for clerical staff, field personnel and customer service representatives. 

PRESENTERS: Tim Holdeman & Gust Saros, City of Rockford

REGISTRATION & HOURS: This webinar will begin at 1:30pm and conclude by 2:30pm CST. Earn up to 1 PDH or RTC hour. After registering with Illinois Section AWWA, attendees will be furnished via email with all materials and links needed to participate in the webinar. Questions? Call 866-521-3595 Ext. 3

COST:
Early Bird Registration: Free for Illinois Section AWWA Members • $30.00 for non members
Day of Event Registration: Free for Illinois Section AWWA Members • $50.00 for non members

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