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04/06/16 - 05/11/16 - Utility Management 6-week Night Class (Westmont) IEPA#9982
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04/06/16 - 05/11/16 - Utility Management 6-week Night Class (Westmont) IEPA#9982

4/6/2016
When: 6-week Night Class, Wednesday Nights Only, April 6 - May 11, 2016
Registration at 6:00 pm - Class from 6:30 -8:30 pm
Where: Village of Westmont
39 E Burlington
Westmont, Illinois  60559
United States
Presenter: Mike Ramsey, Village of Westmont
Contact: Stacey Ramsey
866-521-3595 ext 4


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Utility Management
6-week Night Class, WEDNESDAY Nights Only from 6:30 - 8:30PM, April 6 - May 11, 2016
CEU TYPE: Non-Technical - Professional Responsibilities
TRAINING CLASSIFICATION:
IEPA#: 
9982

  • Week 1:
    • The need for Utility Management
      • Managerial challenges in the 21st century
      • The functions of a manager
      • Communication - the vital link in management
      • Financial Management
      • Solving Problems - Decision making as a manager

  • Week 2:
    • Planning
      • Essentials of planning
      • Managerial planning
      • Managing time and stress
      • Emergency response planning

  • Week 3:
    • Organizing
      • Concepts of organizing
      • Managerial organization at the department level
      • Dealing with the labor unions
      • Recordkeeping

  • Week 4:
    • Staffing
      • Developing job descriptions and specifications
      • Employee selection interview process
      • Orientation of new employees
      • Training and development
      • Employee performance review

  • Week 5:
    • Leading
      • Supervising leadership and change in the workplace
      • Supervising diversity
      • Dealing with workplace violence
      • Sexual harassment
      • Resolving conflicts

  • Week 6:
    • Controlling
      • Fundamentals of controlling
      • Positive discipline
      • Working with other agencies
      • Dealing with City Boards
      • Dealing with customers
INSTRUCTOR: Mike Ramsey, Village of Westmont

REGISTRATION & HOURS:

Registration begins at 6:00pm. The training will start at 6:30pm and will conclude by 8:30pm. Earn up to 12 PDH’s or RTC hours

COST:
Registration Type
ISAWWA Member Rate
Non ISAWWA Member Rate
Early Bird (ends 03/28/16)
$96
$150
Regular (ends 04/01/16)
$106
$160
After 04/01 or Onsite
$116
$170

THIS CLASS IS LIMITED TO FIRST 24 REGISTRANTS

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