Frequently Asked Questions


Registration Questions....

Can I substitute someone if I cannot attend?

Yes, there are two ways to do that.  1. Let us know in advance and we will cancel your registration and transfer it to the new person.   2. Have the new person bring your registration form to the conference and we will make a new registration for them.

If I register for full conference can I use one day and someone else use another day from my utility?
No.  The registrations are all individual and if two people want to attend, there should be two separate registrations. 

What is the cancellation policy if there is a snowstorm?
If there is an emergency beyond your control such as snow storm or sickness, you need to request a refund in writing.  If you are "too busy" to attend due to workload, that is not an emergency and does not qualify for refunds.

Renewal Training Credit Questions

How do I record my hours at WATERCON?

Do I get a certificate? 
No.  Filling out the online surveys after WATERCON will put your CEU hours into your ISAWWA.org record.  You can then print a transcript of those hours for your files.

Hotel and Lodging Questions

I heard the Crowne Plaza and Holiday Inn Express fill up, is that true?
The Crowne and Holiday Inn are usually sold out hotels.  However, many people book additional rooms and drop them at a later date; so keep checking back to see what opens up.

Where else can I stay near by?
Here is a link to other hotels that are nearby.

What happens when the parking lot is full on Tuesday or Wednesday?
A shuttle bus will be making the rounds early in the AM and late afternoon to overflow hotels.  For more information about the shuttle, please contact the ISAWWA offices.

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Things to Do In Springfield


While you are in Springfield, take an extra day and visit some of the sights.  Springfield has a lot to offer you and your family if you choose to bring them during their spring break.

Springfield Sites