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News & Press: Illinois Section AWWA News

New Question from a Member Survey

Monday, March 9, 2015   (0 Comments)
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The Village of Virden would like to change their water billing schedule. They currently bill 2 months behind and would like to move up to current billing. Current schedule: March bill is for January consumption. New schedule: March bill would be for February consumption. How have other utilities addressed the transition bill which would be a much higher cost since it would be for two months consumption? Do they put customers on a payment plan? Delay shut off? Other?

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