Print Page   |   Sign In   |   Register
10/16/18 - Utility Industry Operations (St Charles) IEPA#12351
Register View Registrations Map this EventMap this Event Tell a Friend About This EventTell a Friend

 Export to Your Calendar 10/16/2018
When: Tuesday, October 16, 2018
Registration begins at 8:00 am
Where: Map this event »
545 S Randall Road
St Charles, Illinois  60174
United States
Presenter: Kelly Saunders, North Park Public Water & Kyle Saunders, City of Rockford
Contact: Stacey Ramsey
866-521-3595 x4

Online registration is available until: 10/16/2018
« Go to Upcoming Event List  


Utility Industry Operations(Course 3 of 3)
Training Classification: Utility Administration & Management
IEPA#: 12351


The AWWA Customer Service Certificate Program is designed to offer standardized training to Customer Service Representatives and other water and wastewater utility staff who have contact with customers in the community served. The Certificate Program consists of 3 courses. The objective of the program is to establish a level of core competency in customer service and knowledge of basics of water and wastewater treatment, regulations, and challenges. The content of each course is described below and is delivered using lecture, individual self-assessments, videos, group discussions and role play practice sessions.


The Certificate Program consists of 3 courses that are 6.5 hours each and approved for credit hours for Water Operators by the IEPA.

This course will emphasize your understanding of your role as a member of a larger community of utility professionals who are serving the public  and are responsible for providing  a safe and adequate water supply. Water fundamentals, water conservation, treatment and recycling options are also presented. This class will also touch on water utility rules, regulations, policies and operations.


Course 3 – Water Industry Operations

  • Water and the Workforce of the 21st Century
  • Environmental Quality, Water Treatment and Society Conservation, Watersheds, and Related Issues
  • The Increasing Need for Teamwork in Utility Organizations


Kelly Saunders, North Park Public Water

Kyle Saunders, City of Rockford


Registration begins at 8:00 am. The training will start at 8:30 am and will conclude by 3:30pm. Earn up to 6.5 PDH’s or RTC hours. Breakfast & lunch Included.

Registration Type
ISAWWA Member Rate

Non ISAWWA Member Rate

Early Bird (ends 10 days before event)
This class is being given in conjunction with 2 other accompanying classes - on June 28 & August 15, 2018.  Sign up for all three classes at a discounted rate:
2018 Customer Service - all 3 classes



Membership Software Powered by YourMembership  ::  Legal