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03/12/19 The Customer Experience-It's Everyone's Job! Series Pt 5 sponsored by WIW IEPA#13962
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03/12/19 The Customer Experience-It's Everyone's Job! Series Pt 5 sponsored by WIW  IEPA#13962

When: Tuesday, March 12, 2019
12:00 pm
Where: Your home or office computer
United States
Presenter: Joi Corrado, Manager, Customer Communications, American Water
Contact: Marianne Perino
866-521-3595 ext6

Online registration is closed.
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The Customer Experience-It's Everyone's Job! Series Pt 5 sponsored by the Women In Water Committee Webinar 


CEU TYPE: Non-Technical
WEBINAR TYPE: Non-Technical
IEPA#:  13962
IDEM#: Applied for


Join American Water's Lunch and Learn series on"The Customer Experience - It's everyone's job." Each month you will hear from a member of their Women of Water (WoW) team about topics related to enhancing the customers' experience, where it is every employee's job to keep customers in the center of all they do.


Part 5: Paperless Billing  is a winning solution to improve customer satisfaction, reduce operational costs and positively impact the environment. Listen as Joi Corrado, manager, Customer Communications for American Water reveals what their organization did to promote its paperless billing program to customers, which has saved millions of dollars since inception, converting more than half a million customers from paper to electronic invoicing. During the session you will learn:

· Benefits of promoting electronic invoicing
· The importance of strategic communications to raise awareness and participation
· Results of promotional campaigns and what worked well
· Samples of materials and insights to crafting effective collateral

This is a 'must attend' session if you want to start or improve an electronic invoicing program to enhance the customers' experience


Presenter: Joi Corrado, serves as Customer Communications Manager for American Water’s Mid-Atlantic and Eastern Divisions. She joined the company in September 1999, and has held various roles over the years in the state and corporate communications departments. In her current role, she supports six states with their customer communications/education needs. This includes bill inserts, call center Q and As, ads, graphics, fact sheets, door hangers and field service materials.

Her hobbies include Hip Hop dancing, reading and spending quality time with her husband and daughter.

REGISTRATION & HOURS: This webinar will begin at 12:00pm and conclude by 1:00pm CST. Earn up to 1 PDH or RTC hour. After registering with Illinois Section AWWA, attendees will be furnished via email with all materials and links needed to participate in the webinar. Questions? Call 866-521-3595 Ext. 3


Registration Type

ISAWWA Member Rate
Non ISAWWA Member Rate IND Rate
Regular (ends 03-11-19
$30 $25


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