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10/09/19 Customer Service: The Art of Effective Communication Webinar IEPA#14494
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When: Wednesday, October 9, 2019
12:00 pm
Where: Your home or office computer
United States
Presenter: Randi Haley
Contact: Pat Gleason
866-521-3595 ext7

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10/09/19 Customer Service: The Art of Effective Communication A Sewer Collection Committee Sponsored Webinar IEPA #14494


CEU TYPE: Professional
WEBINAR TYPE: Professional
IEPA#: 14494
IDEM#Applied for

Summary:   Enhancing customer communications through active listening techniques for water and wastewater utilities.

Presenter:  Randi Haley, Utilities Revenue & Mapping Manager, City of Moline

Mrs. Haley has been employed with the City of Moline since 2011 and is responsible for all aspects of utility billing and metering operations for over 17,000 water customers. She is also responsible for the City’s Cross Connection Control Program, the water distribution system’s geographic information system (GIS), and Julie locating. Mrs. Haley has also held the positions of Interim Finance Director, Utility Billing Specialist, and Accounts Payable Technician with the City of Moline. Mrs. Haley also worked for Triumph Community Bank as an Internal Auditor prior to her employment with the City of Moline.

Mrs. Haley has a Bachelor of Arts in Business Administration and Accounting from Augustana College. She also has a Master’s degree in Business Administration from Western Illinois University and is certified as a Class C Water Operator and Cross-Connection Control Device Inspector.

Mrs. Haley is a member of the American Water Works Association (AWWA) and Illinois Government Finance Officers Association (IGFOA).



REGISTRATION & HOURS: This webinar will begin at 12:00pm and conclude by 1:00pm CST. Earn up to 1 PDH or RTC hour. After registering with Illinois Section AWWA, attendees will be furnished via email with all materials and links needed to participate in the webinar. Questions? Call 866-521-3595 Ext. 3


Registration Type

ISAWWA Member Rate
Non ISAWWA Member Rate IND Rate
Regular (ends 10/08/19)
$30 $25


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