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#2319 Customer Service: The Art of Effective Communication Webinar IEPA#14494
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 Export to Your Calendar 10/9/2029
Where: Your home or office computer
United States
Presenter: Randi Haley
Contact: Pat Gleason
866-521-3595 ext7

Online registration is available until: 10/9/2029
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#2319 Customer Service: The Art of Effective Communication A Sewer Collection Committee Sponsored Webinar IEPA #14494


TYPE: Professional
LIVE DATE: 10/09/19
IEPA#: 14494
IDEM#Applied for

Summary:   Enhancing customer communications through active listening techniques for water and wastewater utilities.

Presenter:  Randi Haley, Utilities Revenue & Mapping Manager, City of Moline

Mrs. Haley has been employed with the City of Moline since 2011 and is responsible for all aspects of utility billing and metering operations for over 17,000 water customers. She is also responsible for the City’s Cross Connection Control Program, the water distribution system’s geographic information system (GIS), and Julie locating. Mrs. Haley has also held the positions of Interim Finance Director, Utility Billing Specialist, and Accounts Payable Technician with the City of Moline. Mrs. Haley also worked for Triumph Community Bank as an Internal Auditor prior to her employment with the City of Moline.

Mrs. Haley has a Bachelor of Arts in Business Administration and Accounting from Augustana College. She also has a Master’s degree in Business Administration from Western Illinois University and is certified as a Class C Water Operator and Cross-Connection Control Device Inspector.

Mrs. Haley is a member of the American Water Works Association (AWWA) and Illinois Government Finance Officers Association (IGFOA).


COST & REGISTRATION: Illinois Section AWWA Members: FREE; Nonmembers: $30; IND: $25

Once you have purchased the archived webinar, you will receive an email confirmation. This email will include a link to the directions on how to view the webinar and obtain your training credit hours

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