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News & Press: COVID-19

COVID-19 Impact on Utilities Survey Results Released

Wednesday, April 22, 2020   (0 Comments)
Posted by: Annie Storey
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Click here to read the full survey report.


As a result of the ongoing coronavirus pandemic, many water and wastewater systems have significantly altered the ways that they operate and maintain their systems. In order to understand the approaches systems have adopted to manage the pandemic as well as to understand their primary concerns, the Illinois Section of the American Water Works Association (ISAWWA) sent out a utility survey to their membership via email on April 3rd. Available for one week, the survey yielded 141 responses with all but three respondents representing public water or wastewater systems in Illinois. The survey consisted of 14 questions, 11 related to the subject matter and 3 three regarding system demographics. One of the three demographic questions asked systems to identify their population size, 5000 or less, between 5,001 and 50,000, or 50,001 and greater. The questions were a mix of open-ended responses to answer in their own words or check a box for the answers applicable to their system. All of the check the box questions also allowed utilities to add qualitative information to explain their answers.  These qualitative responses provided much needed insight into how utilities are dealing with the pandemic and planning ahead.


The survey questions focused on operational, managerial, and financial changes already implemented as well as system concerns and needs moving forward.  Results from the survey will help the ISAWWA to better assist systems dealing with this crisis and inform the Section’s activities moving forward. 

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