Mission Monday - Tapping into Success: Strategies for Effective Lead Service Line Replacement Communications IEPA#19688

Welcome to Mission Monday! Mission Monday is the Illinois Section’s new webinar series designed with our mission in mind:  providing resources for the advocacy of safe and sustainable water through enriching membership, mentoring, and increasing public awareness. The education that you receive from this series is focused on the topics that you need to continue to supply safe and sustainable water to all of Illinois.  Once a month we’re bringing education to you on the topics you need the most. This series is free for our members and $25 for non-members. Not a member? Join today at AWWA –  www.awwa.org/join.

SUMMARY: This webinar will provide an overview of LSLR program communication, education, and outreach. Elevate will share insights from conversations with staff, elected officials, and consultants for municipalities nationwide where LSLR programs are underway and explain what has worked well and what hasn’t. The presentation will also cover interviews conducted with residents and other stakeholders about their experiences on the receiving end of those communications. The recommendations include strategies that can be applied by both small and large municipalities seeking to engage residents before, during, and after lead service line replacement.

PRESENTER: Justin Keller & Rachael Burchett, Elevate